Shipping Policy

We ship to the continental U.S. and Canada. Orders are processed and shipped on business days: Monday–Friday (excluding weekends and major holidays). All domestic orders within the continental U.S. over $50 qualify for free standard shipping. The qualifying order total is calculated after all promotional discounts are taken and before any taxes. Canada Customers: Please note that there may be additional import taxes and other surcharges imposed by the Canadian government which must be assumed by the recipient.

Merchandise may only be returned with the prior authorization of the EstebanParis.com customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise. Returns must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance of good must be reported within 3 business day of receipt of merchandise.

Please contact customer service for more information on returning an item.



Phone
+1 (310) 320-8881
Monday – Friday: 9am – 5pm (PCT)

Address
Nippon Kodo, Inc. Esteban Dept.
2771 Plaza Del Amo, Ste. 805
Torrance, CA 90503